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Shipping & Delivery
· We provide several shipping methods for every country on the earth. They are Postal Packet, Standard Shipping and Express Shipping, different in cost and time.
· After filling in the receipt information, click Continue to Shipping, you could see the delivery cost and time, then choose one you prefer. You may use the Shipping rates calculator in the Shopping Cart page.
· Free shipping is eligible for US country when you buy products over $75 (some countries might be higher). If the free choice is not shown on the shipping methods list, it means your purchase amount doesn't meet the requirements.
· It takes 1 or 2 business days to prepare the product then the package will be sent out.
· Tracking information is usually available within 1 or 3 business days(not including preparation time), depending on the shipping method you choose.
· Normally, for US orders, we will ship items from the warehouse located in the U.S. For UK and most EU countries, we will ship items from the warehouse located in the EU. But if the product is not in stocks in your local warehouse, or your location is not in US or EU, we will ship your order from China.
· Please check your address information carefully. We don't refund if the package is sent to a wrong place by the information you provide.
· Noticed:
1. We will not send used products, all products shipped are brand new.
2. If the product packaging is damaged due to logistics, you cancontact us for a refund within 2 days of arrival.
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· Plus, we will not process a package claiming to have not been received 10 daysafter the carrier has indicated that the order has been delivered.
PLEASE do inform us immediately when you did not received the package, let's see how can we help!
UPDATE: shipping may delay due to COVID-19 in some specific areas.
We always hope you can get your products as soon as possible (let you get to feel how uni premium products as soon as possible), and we always work hard on the shipping part, however, the shipping cost is something we need to balance because the information and shipping fee changes so fast (we selecting a reliable carrier with a limited budget).
Moreover, the situation varies from country to country, and believe us, we are more eager than you to let you have the item in a short period of time. We don't want shipping delays to happen, and most importantly we have no control over them. In this case, we will contact the carrier for acceleration (if we could) and make sure the delivery should not meet any other difficulties and contact you with the latest information.
FREQUENTLY ASKED QUESTIONS
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YES. We do ship to PO boxes. Please supply a specific street address for the post office.
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Normally, our shipping options are as follows,
/Standard: 5-7 Business days
/Expedited: 3-5 Business days
/Priority: 2-3 Business day
Some countries might get a little delay, due to the different warehouse locations. -
This can mean that your payment did not fully process or complete.
Typically, the charge will be reversed within 3-7 days.
If you are still concerned, or the charges do not reverse after a week has passed, contact your bank or credit card company, and let them know about the issue. -
We allow returns for up to 30 days after the initial purchase date.
Please email support at amrich@uniaccessories.io, and we will help take care of your request. -
Currently, we accept American Express, MasterCard, PayPal, Apple Pay, and VISA.
If you would like to purchase in bulk, email us or submit the form here, and we can discuss it further.
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You will receive an email with a tracking number after the order has been confirmed.
Or email amrich@uniaccessories.io. -
· The first email you should receive is a confirmation of your order.
· If you have not yet received it, it means we are still processing your order.
· Once your item has shipped, you will receive an email with a tracking number. (Please allow up to1-2 business day to give us time to mark your order for fulfillment.)
· Products usually take between 5-7 business days to arrive.
· If they do not arrive within the estimated time frame, please email support at amrich@uniaccessories.io, and let us know there is an issue. -
· Please allow up to 1-2 business day to give us time to mark your order for fulfillment.
· Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information.
· From the initial time of ordering to the time of delivery, it should take somewhere between 5-7 business days for your order to arrive.
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In accordance with our policy, we cannot change shipping addresses once the order has been confirmed. (Once the package has been shipped, there is no chance to change the address.)
But please do email us first, be quick, see if we can rearrange the package, or you can attempt to cancel the order with us: amrich@uniaccessories.io
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Our products are covered against manufacturer defects for lifetime period.
You can activate your warranty in HERE.
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Below are a list of reasons why your payment did not go through:
- Your card issuer might be having technical issues that prevent us from requesting an authorization on your card.
- Your card issuer might block the payment for security reason, as it doesn't fit your regular spending pattern.
- Your card is not activated for online payments.
- There could be a sending limit on your card that has been exceeded.
- The network you are using to make the payment is not secure or unstable.
To help you make a payment successfully, you may want to try the following:- Using a different card to make your payment again.
- Try using PayPal Express Checkout and choose credit card.
- A PayPal account is not required but should help with processing the order.
- Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card.
- Use a secure network to make your payment.
Meet the team
We are team of young and passionate people, based in Shenzhen, China. Though with limited resources, we are building our own culture and our product is how we express our believes and values.
Get in touch
We strive for reliable quality, and easy-to-reach customer service. We'd love to hear more about you.
If you need help or wanna share anything to us, we'll always be here for you.
