Shipping & Delivery

      • We provide several shipping methods for every country on the earth. They are Postal Packet, Standard Shipping and Fast Shipping, different in cost and time.
      • After filling in the receipt information, click Continue to Shipping, you could see the delivery cost and time, then choose one you prefer.
      • Free shipping is eligible for every country when you buy products over $59(some countries might be higher). If the free choice is not shown on the shipping methods list, it means your purchase amount doesn't meet the requirements.
      • It takes 1 or 2 business days to prepare the product then the package will be sent out. 
      • Tracking information is usually available within 1 or 3 business days(not including preparation time), depending on the shipping method you choose.
      • Please check your address information carefully. We don't refund if the package is sent to a wrong place by the information you provide.

        FREQUENTLY ASKED QUESTIONS


        Do you ship to PO boxes?

        YES. We do ship to PO boxes. Please supply a specific street address for the post office.

        What are the different shipping options?

        Normally, our shipping options are as follows,

        Standard: 5-7 Business days 

        Expedited: 3-5 Business days 

        Priority: 2-3 Business day


        Some countries might get a little delay, due to the different warehouse locations.

        I was not given an order number, but I was still charged?

        This can mean that your payment did not fully process or complete. 

        Typically, the charge will be reversed within 3-7 days. 

        If you are still concerned, or the charges do not reverse after a week has passed, contact your bank or credit card company, and let them know about the issue.


        Or contact us directly.

        How long after my purchase can I request a refund or exchange?

        We allow returns for up to 30 days after the initial purchase date. 

        Please email support at echo@uniaccessories.io, and they will help take care of your request.

        What are the available payment methods?

        Currently, we accept: American Express, MasterCard, PayPal, Maestro, JCB, Diners Club and VISA.

        How do I track my order?

        You will receive an email with a tracking number after the order has been confirmed.

        Or email echo@uniaccessories.io.

        I did not receive a tracking number for my order

        • The first email you should receive is a confirmation of your order. 
        • If you have not yet received it, it means we are still processing your order. 
        • Once your item has shipped, you will receive an email with a tracking number. 
        • Products usually take between 5-7 business days to arrive. 
        • If they do not arrive within the estimated time frame, please email support at echo@uniaccessories.io, and let us know there is an issue.

        How long does it take for products to arrive from your website?

        Please allow up to 1-2 business day to give us time to mark your order for fulfillment. 
        Once the order is marked, we will receive the tracking number from our shippers and send you an email with your tracking information. 
        From the initial time of ordering to the time of delivery, it should take somewhere between 5-7 business days for your order to arrive.

        Can I change my shipping address?

        In accordance with our policy, we cannot change shipping addresses once the order been confirmed. 
        You can attempt to cancel the order with us: echo@uniaccessories.io

        How long is your warranty period?

        Our products are covered against manufacturer defects for lifetime period. 
        If you received a faulty product, please contact us, and we will send you a replacement unit.

        What shall I do if my card is declined?

        Below are a list of reasons why your payment did not go through: 
        - Your card issuer might be having technical issues that prevent us from requesting an authorization on your card. 
        - Your card issuer might block the payment for security reason, as it doesn't fit your regular spending pattern. 
        - Your card is not activated for online payments. 
        - There could be a sending limit on your card that has been exceeded. 
        - The network you are using to make the payment is not secure or unstable. 

        To help you make a payment successfully, you may want to try the following: 
        - Using a different card to make your payment again. 
        - Try using PayPal Express Checkout and choose credit card. 
        - A PayPal account is not required but should help with processing the order. 
        - Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card. 
        - Use a secure network to make your payment.


        Meet the team

        We are team of young and passionate people, based in Shenzhen, China. Though with limited resources, we are building our own culture and our product is how we express our believes and values.

        Get in touch

        We strive for reliable quality, and easy-to-reach customer service. We'd love to hear more about you. 

        If you need help or wanna share anything to us, we'll always be here for you.