FAQs on uni Data Transfer Products

uni Troubleshooting on Ethernet Adapters


Can’t Get 1Gbps Internet.

1. Check if your router and computer are ready for high-speed internet, click here.

2. Try out the driver here 

3. Make sure to use CAT6 and up ethernet cable.  


If you still cannot get 1Gbps speed, kindly please contact us for further help.

How to Find the MAC Address of My Adapter?

Each ethernet adapter has its own MAC address, here is how to find it :) 


    For WINDOWS: 

1. With an Ethernet cable plugged into your data jack, connect your Ethernet adapter to the other end of the cable, then plug the Ethernet adapter into one of the laptop's USB ports.

2. Open your Windows start menu, then type cmd in the search bar and press Enter to open Command Prompt. 

3. In Command Prompt, type ipconfig /all. 

4. Information for the Ethernet Adapter will be found under the heading Ethernet adapter. The Physical Address corresponds to the MAC address. This is the address that will need to be registered for housing network connections. 


    For MAC OS X: 

1. With an Ethernet cable plugged into your data jack, connect your Ethernet adapter to the other end of the cable, then plug the Ethernet adapter into one of the laptop's USB or Thunderbolt ports, depending on which type of adapter you are using. 

2. In your Mac's menu bar, click on the magnifying glass icon to open a Spotlight search. Begin typing Network Utility until it auto-completes, then press Enter or click on the application name to open it. 

3. Under the Info tab, select the applicable network interface from the dropdown menu. The Hardware Address listed is the MAC address of your adapter. This is the address that will need to be registered for housing network connections. 


    Note: 

The name of the network interface will depend on what type of adapter you are using, but should contain the word "Ethernet"; for example, a Thunderbolt adapter may be listed under the name "Thunderbolt Ethernet". If you have more than two interfaces listed for Ethernet and are unsure which is the correct one, look for the entry that has the Link Status set to Active (excluding the "WiFi" interface.)   

How do I connect my Android Phone to Ethernet?

Things to prepare:

 USB Type-C to RJ45 Adapter,

 RJ45 Cable/internet cable

 Router (with Internet)


1. Plug the Rj45 cable to the router.

2. Connect the Rj45 cable to the adapter.

3. Connect the adapter to your phone (with USB C Port that supply OTG).

4. Now check the notification and if you see the "Ethernet cable connected" on your phone, then set up the configuration.

     4.1. If not, you have to go to Setting -> Connections -> More connections settings -> Ethernet -> Configure Ethernet device. Before connecting the device, you have to configure, otherwise, you can not figure the device's IP address. Recommend choosing the DHCP, with auto-config -> None. 

5. Then enable the Ethernet. (Don't forget to turn off your mobile data.)  

6. Next, check the indicators on the adapter if it is blinking.


Finally, you are good to go. 


Or contact us directly. 

How do I install a USB C Ethernet Adapter on Windows 10?

  • Plug the USB-C connector on the adapter into the USB-C port on your USB-C device.
  • Take an Ethernet cable that’s plugged into a router, switch, hub, or modem, and then plug the other end into the Ethernet jack on the adapter.
  • To check your Ethernet connection, on your USB C device, select the Network icon on the lower right side of the taskbar.
  • In the list of networks, you should see the name of the Ethernet network with the word Connected underneath.
  • IMPORTANT: 
  • *If you’re having problems with your network connection, check out Fix network connection issues in Windows 10 on the Microsoft website.

uni Troubleshooting on SD/MicroSD Card Adapters


Can’t Read The SD/MicroSD Cards.

1. Check if the otg setting is enabled. 

2. Check if the sd card is healthy, try a different sd card. 

3. Check if the card file format is FAT32/EXFAT instead of NTFS. 

4. Try another phone or laptop. 

5. If you’re using iPad Pro 2018, check if the pic is camera RAW format (e.g. *.CR2 for Canon / *.NEF for Nikon) and saved in a folder exactly the same as original camera folder.  


Notice:

1. Make sure your device supports OTG function. For some older versions of Samsung, you need to turn on OTG function manually by going to

   Setting >> System (or Other Setting) >> OTG.

2. No app is needed to use your UNI card reader.

3. If you fail to read the SD card, go to Settings and change the usage to Transfer Files.

4. Or plug the card reader to your phone first without the SD card, and then insert the SD card.

5. Please make sure the SD card format is FAT32/ex FAT. If not, please check the link here and format it first by using your computer.

    For your convenience: https://www.wikihow.com/Format-an-SD-Card

Failed to Transfer Large Files to SD/Micro SD Cards

Try format the SD/MicroSD cards to right format for your devices.

Recommend using MS-DOS(FAT) for 32GB or smaller cards, and ExFAT for 64GB cards.  


If you still have issue, please contact us for help.

My Card Got Stuck/ Slot is Too Tight

a. Please make sure to insert the card correctly.

b. Use a tweezer to remove it first, then try to insert this card to another standard card slot, see if it gets stuck.

d. If not suck, the spring-loaded mechanism must be fails, please contact us for a free replacement.

How to Import Photos/Videos from an SD Card?

Step 1: Insert the cards to the reader correctly.

Step 2: Connect the card reader to your phone.

Step 3: Swipe down from the top of your phone to show the notification drawer.

Step 4: Tap USB Drive.

Step 5: Tap Internal Storage to view the files on your phone or simply tap the recent-uploaded file.

Step 6: Tap the three dots button. (top-right)

Step 7: Select Copy and Navigate to your USB drive and tap Done to copy the file.

Step 8: Once the transfer process completes, swipe down again, click the button to disconnect first, and then unplug the card reader.


* For details please view this PDF.

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