[ ➜ Troubleshooting ]

1. Try another USB C charging cable (if you have).

2. Make sure the USB C port of you device is in good condition/ work well.

3. Check all AC adaptor connections. See if the AC adaptor works.

4. Unplug everything, then plug in again, or try a different USB C port. 

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*If all these in a good shape, please contact us for a free replacement. 

[ ➜ Troubleshooting ]

If you talking about this USB C to USB-C Charging Cable, that is to say this cable does not carry video signal.

However, if you are referring this USB C to USB C Video Cable orUSB4 cable, please contact us for more details.