1. Tried other USB C devices on the hub.

2. If HDMI won't work, but other port can. Check if the HDMI to HDMI cable works in good conditions, try a different HDMI cable and output display.

3. Try to reverse the 2 USB C ends of the USB C connected cable and reconnect.

4. Mac user: Try to reset the System Management Controller (SMC) 

    Windows user: Try these solutions.

5. Please don't swap the detachable cable that came from the hub.

   Note: 

   i. The USB C port on the other side is a Power delivery Port, it only can be used to supply power.

   ii. The detachable USB C to C cable that came with the hub, can’t be replaced by our USB C to C 2.0 charging cable. 

If still cannot fix the issue, kindly please contact us for free replacement.

a. Check if your charger, charging cable and charging devices ALL support 100W power delivery.

b. All ports uses watts for operation, thus, it’s normal that the actual charging wattage is 7.5W-10W lower. 

If it’s still not working properly, please contact us for free replacement. 

a. Make sure the USB-C ports of your devices support HDMI video output. Please contact the manufacturer of your devices if needed.

b. Try to use another HDMI cable.

c. Try to connect another USB-C port or another HDMI port.

d. Double-check the configuration.

  - MacOS:https://support.apple.com/en-us/HT201295

  - Windows: https://support.microsoft.com/en-us/help/4340331/windows-10-set-up-dual-monitors

 - Some monitors only support 4k@60hz over DisplayPort, if you’re not sure about it, please consult the manufacturer.  

 Try to reverse and replug the hub connector with your devices.

Or contact us directly. 

The product transfer DisplayPort signals in addition to regular USB data and will generate heat. 

We have taken this issue into consideration at the beginning and we did our best to reduce the heat. 

Safe to touch and safe to use for sure. 

If you still worry about the abnormal temperature please contact us for help.

1. Check if your computer, router, peripherals, cables and software ALL support and set up to 1Gbps. 

2. Download the driver, and then reconnect to internet.

3. Try to restart your computer with the hub plugged in, then reconnect to internet.

If you still have issue, please contact us for help.

1. Make sure the cards are inserted correctly:

  a. To insert SD cards correctly: Make sure the SD card’s label-side facing down when insert in to hub.

  b. To insert MicroSD cards correctly: Make sure the MicroSD card’s label-side facing up when insert in to hub.

2. Check if the cards are health for normal operation. (manually unlock the card, turn off the write protection)

If you still have issue, please contact us for help.

a. Yes, constantly converting signals between digital and analog, these devices do get hot;

b. Try to use another HDMI cable if the hub is getting too hot which you concern about.

c. We have taken this issue into consideration at the beginning and we did our best to reduce the heat. Safe to touch and safe to use for sure. 

d. If you still worry about the abnormal temperature please contact us for help.